How can we help?
Getting started
How do I set up my first property?
After creating your account and selecting your state, tap Add Property on the home screen. Name your property, then use the map to draw your boundary by tapping around its edges. Add your first stand marker by tapping the map and selecting a marker type.
Do I need cell service to use Bield?
No. Bield is designed for offline use. Set up your property and markers at home on WiFi. In the field, logging, map, and patterns all work without signal. Weather conditions backfill automatically when you return to service.
How many observations do I need before I see patterns?
The pattern engine begins showing early correlations around 15–20 observations. Strong patterns require 25–50 observations. Multi-season patterns require data from at least two seasons. Confidence indicators on every pattern tell you exactly how much data supports each finding.
Why are my weather conditions showing as blank?
You were likely in an area without cell service when you logged. Weather conditions backfill automatically when your device reconnects. The backfill uses historical Apple Weather data for the exact timestamp and location of your observation.
Subscription and billing
How do I cancel my subscription?
iOS: Settings app → Apple ID → Subscriptions → Bield → Cancel
Android: Google Play app → Account → Subscriptions → Bield → Cancel
Web: bieldhunt.com → Settings → Subscription → Cancel
Your data and Pro access remain until the end of your current billing period.
Can I get a refund?
For iOS subscriptions, Apple handles all refunds at reportaproblem.apple.com. For Android, Google handles refunds through the Play Store. For web subscriptions, contact us within 14 days of charge at support@bieldhunt.com.
Will my data be deleted if I cancel?
No. All observations, sits, and property data remain in your account indefinitely. Pattern analysis locks until you resubscribe but nothing is deleted.
Still need help?
Email support@bieldhunt.com. Response within 48 hours during season (September–January), within 72 hours off-season.
General contact→